Fixed-Cost IT Operations and Support
JMRConnect solves the inherent problems associated with "reactive mode" IT operations by providing standards-based maintenance, continuous monitoring, and unlimited 24x7x365 level 1 and 2 support for your employees -- all at a fixed monthly cost.
How do we do that?
- By understanding your business, not just your technology,
- Realistic application of industry standard best practices,
- Continuous monitoring and alerting,
- Proactive and predictive maintenance,
- Highly qualified analysts, engineers and management,
- World class data center and call center facilities.
With this service, we maintain and monitor your IT infrastructure -- servers, network hardware, desktops and laptops. We support Windows, Apple and hybrid environments.
Access to 24x7x365 support is provided to your employees for reporting problems as well as getting help with operating system and office productivity software -- any time, anywhere and as often as they need to!
Find out how JMRConnect can break your organization free from the cycle of reactionary IT management and support. Get in touch with us today to schedule a friendly, no-obligation consultation.
Typical activities with JMRConnect include:
- Unlimited remote systems administration
- Troubleshoot and remediate RMM alerts
- Perform move, adds, change requests
- Performance troubleshooting
- Business application administration
- Setup monitoring and scheduled scripts/tasks
- Asset management / reporting
- Temporary file clean-up
- Disk defragmentation, Scandisk
- Microsoft updates / patch management
- Performance optimization
- Event log monitoring and alerting
- Troubleshoot Windows error logs
- Detect Disk and disk controller errors
- Troubleshoot printing issues
- Identify resource issues
- Anti-virus software management
- Anti-virus scan and virus removal
- Anti-Spyware /Adware software management
- Scheduled spyware scan and removal
- Logs review and exclusion management
- Security definition management